Terms and Conditions:

• I acknowledge and understand that I am voluntarily becoming a Qliance Medical Group of Washington PC (“Qliance”) patient and that this agreement is non-transferable.
• I acknowledge and understand that this agreement does not provide comprehensive health insurance coverage nor is it a contract of insurance.
• I acknowledge and understand that I am responsible for any charges incurred for health care services performed outside of Qliance including but not limited to emergency room, hospital and specialty services and that Qliance will not bill insurance carriers for any services provided by Qliance.
• I acknowledge and understand that Qliance must maintain a record of my health information and must protect the privacy of my health information as per the terms of the Notice of Privacy Practices. I understand and acknowledge that this policy is available for my review at any time at
  Qliance.com or upon request.
• I acknowledge and agree to pre-pay my monthly care fee on or before its due date for the upcoming month. In the event that I am unable to pay my fee(s) on time, I understand that I will be charged a $25 late fee initially and $25 per month thereafter and agree to owe the total late fee balance along with all past due monthly care fees and acknowledge that my service agreement may be terminated.
• I acknowledge and understand that I may terminate this Patient Agreement at any time and for any or for no reason by providing written notice to Qliance. Monthly fees will continue to accrue until written termination notice is received. Any pre-paid monthly care fees will be prorated to the date Qliance has received the written termination and refunded within ten (10) business days.
• In addition, I acknowledge and understand that Qliance may terminate this Patient Agreement by providing me written notice and any pre-paid monthly care fees will be prorated to the date of termination and refunded to me within ten (10) business days. Qliance will not terminate this Patient Agreement solely on the basis of health status.
• I acknowledge and understand that Qliance may add or discontinue services or may increase my fee schedule at any time (but no more than once per year), and that I will be given, in writing, at least sixty (30) day’s notice of such fee schedule changes.
• I acknowledge and understand that if I am enrolled in Medicare I will receive a copy of the Medicare Opt-out Agreement for review and signature before my first appointment. (The Opt-out Agreement does not prevent me from receiving current or future Medicare benefits from non-Qliance providers; neither I nor my Qliance healthcare provider(s) will seek reimbursement from Medicare for the medical services I receive from Qliance.)

Rights & Responsibilites

• I understand that I have the right to choose my personal health care clinician and to change my clinician at any time, for any reason. I understand that all reasonable efforts will be made to accommodate my request, but only if my new clinician’s patient panel is open to new patients.
• I understand that I have the right to receive accurate and easily understood information about Qliance’s health care services, health care professionals and health care facilities. If I speak a language different from my clinician, have a physical or mental disability or do not understand something, I understand that Qliance will make its best effort to provide assistance so I can make informed health care decisions. If I require interpreter services beyond what can be provided by Qliance, professional interpreters may be provided at an additional cost to me.
• In the event of membership termination, I understand that I must complete a written Service Cancellation Form. Any differences in payment between my billing date and the date of cancellation will be refunded to me via the payment method I have chosen for my monthly care fee. I understand that if my account is overdue, I am responsible for resolving the outstanding balance prior to my service cancellation.
• I understand that I have the right to considerate, respectful, and nondiscriminatory care from my Qliance health care clinician (s). I also understand that I am responsible for communicating clearly and respectfully with my clinician and Qliance medical team and staff members. Should I become dissatisfied with my care or Qliance services, I agree to notify Qliance immediately so my concerns may be addressed in a timely manner.
• I understand that I have the right to know all of my treatment options and to participate in my health care decisions. Parents, guardians, family members or other individuals whom I designate may represent me if I cannot make my own decisions.
• I understand that I have the right to speak in confidence with my Qliance provider(s) and to have my health care information protected. I understand that Qliance will not disclose my information without my authorization or without a legal obligation to do so. I also understand that I have the right to review and receive a copy of my personal medical record and may request that my health care provider(s) amend my record if I feel it is inaccurate or incomplete by contacting the Qliance HIM Department.
• I understand that I have the right to a fair, fast and objective review of any complaint I have against my health care clinician(s) or any other staff, including complaints about wait times, operating hours, conduct of personnel, business practices, and adequacy of health care services and facilities. I agree to first bring any complaints to the attention of Qliance staff and to participate in the Qliance complaint and grievance process. Unresolved complaints may be brought to the attention of the Office of the Insurance Commissioner for the State of Washington by calling the Consumer Advocacy department at: (800) 562-6900 (TDD 360-586-6241) or by email at [email protected].
• In order to receive the best possible care, I agree to be actively involved in my health care decisions and to disclose all relevant information to my Qliance health care clinician(s) so that they can help me achieve my health goals. I also agree to inform my Qliance health care clinician(s) of any healthcare services I receive outside of Qliance (such as emergency room, specialist, or hospital services).
• I understand that I am responsible for not exposing myself or others to disease or danger. I understand that I can receive information from my Qliance health care clinician(s) about protecting the health and safety of myself and others.