Message from the CEO
June 15th: Qliance is now closed.
On June 15, 2017, Qliance closed all clinic operations. That said, if you left a message or emailed us at [email protected], we are still following up on your emails and medical records requests, so if you have reached out and not heard back yet, we will be contacting you as soon as possible. Please note the following important items:
Medical Records: Your medical records will continue to be available for request. Please email or fax the Medical Records Request Form, and the Email Communication Form if you would like your records emailed back to you to [email protected] or by fax to (206) 259-2725. You can find the forms here:
This website will remain active to facilitate fulfilling records requests going forward for a reasonable copying and postage fee if mailed so that you will be able to request records until June 15, 2024 (records are kept for 7 years per federal guidelines).
Phone numbers: Please note that our phone number is no longer in service. There is no longer an option to reach a doctor on call. If you are experiencing a medical emergency, please call 911.
Refills: Qliance will be working with Equinox Primary Care to help facilitate refill requests for past Qliance patients. To make a refill request, please ask your pharmacy to request a refill on your behalf, and ask them to send the request electronically if at all possible. If not electronically, the pharmacy can call 206-388-3515. If you have a refill need beyond what the pharmacy can help you with, please leave a message and we will get back to you as soon as we are able.
Urgent and continuing care:If you are experiencing a medical emergency, please call 911. If you are in need of medical care, and do not yet have a new primary care provider, please call your insurance company, your local hospital or your county medical society for recommendations. Some of our providers have either started their own practices or have taken new positions. We will try to keep you posted of those developments here.
Dr. Erika Bliss
Equinox Primary Care
Dr. Roxanne Ho
Cosmas Primary Care
1250 Pacific Ave #110,
Tacoma, WA 98402
Phone: (253) 272-0269
or visit Dr. Ho at Paladina Health
Attn: Maria Beritich
1250 Pacific Avenue, Suite 110
Tacoma, WA 98402
Dr. Christopher Gaynor
Beginning August 14, 2017:
CAPITOL HILL MEDICAL
901 Boren Ave., Suite 705
Seattle, WA 98104
Phone: (206) 720-9999
Fax: (206) 329-4444
Thank You Members! Thank you to all of you who have called and written to express your sadness at our closing and your appreciation for the care you received. Your words have been extremely comforting to us as we go through this difficult process of closing out our 10 years of work on improving primary care and healthcare overall. It has been our honor to care for you, and while Qliance is no longer active, we are gratified that we have made a difference in your lives and hope that our example will continue to inspire others to work to improve our ailing healthcare system. You, our patients, have been the most important part of everything we do, and it is you who made Qliance possible. We thank you and encourage you to continue to seek out and insist on the excellent care you and all people deserve.
To your health!
Erika Bliss, MD
May 15, 2017
It is with sad emotions and pure disappointment that I am announcing the closing of Qliance effective June 15, 2017. We will be operating under a limited service 30-day shutdown plan with very limited availability in a reduced number of clinics. This is an incredibly difficult and unanticipated way to end Qliance, and I know I speak for everyone at Qliance that it has been a great pleasure providing health care for you and your family members and we are extremely sad to see this come to an end.
As you may know, this is an incredibly difficult and unanticipated way to end Qliance, a company that most of you know we started to prove that humane, high-quality primary care can change not only individual lives but also transform our very troubled healthcare system. Despite all our efforts, we have found that the more we grew and proved that this really works, the more the system resisted us and made it harder and harder to survive. It’s not surprising, given that the healthcare industry represents 19% of the GDP of this country – that represents entities with a lot of money and power that are not about to give those up without a fight.
The past four months have been very frustrating and upsetting for everyone. Despite all our attempts to keep Qliance in operation, I deeply regret that we were unable to find the bridge funding needed to help us maintain our operations until new contracts could take hold. And even when we tried to plan to have an orderly closure, we encountered even more unexpected difficulties, making our situation impossible. Believe me when I tell you that every ounce of our time and effort has gone to exploring all funding and business development options, all while trying to maintain exceptional care for you, our patients. We are so grateful that you entrusted us with your care.
We have a small group of people helping transition all patient needs over the next 30 days so we can maintain temporary continuity of care for all Qliance members. This includes addressing urgent care issues, prescription needs, lab or test results, and record transfers. Regarding referrals, we will do our best to assist in making those happen. You can email us at [email protected] or leave a message at 206-913-4700 or 1-877-754-2623. We will respond as quickly as possible and will also be helping guide you on how to transition care to another provider.
Qliance will maintain, through a third party, a copy of all patient records for the length of time required by law (generally 7 years). You will be able to request records directly from Qliance for the next 30 days by contacting us directly or by sending in a Medical Records Transfer form, located on our website at http://qliance.com/members/ (click on the Patient Forms button). After June 15, 2017, all electronic records will be archived with a third-party service about which you will receive information at that time.
I highly recommend you arrange for another provider to take care of you. If you are not acquainted with one, you may use your insurance company’s provider directory or reach out to your local medical society which can provide referral services. If you would like assistance with finding a new provider, please contact us. That said, a few of the Qliance providers will be starting their own independent practices in the near future and welcome you to join us. I will be starting my practice as early as June 1st and will be able to take on both my own patients as well as patients of other providers who would like to continue in this model while they wait to see where their own provider ends up practicing. For more information, please send an email to [email protected] or call us at (877) 754-2623.
I know I speak for all our providers and staff when I say what an honor and privilege it has been to care for you over the years. You have helped us develop the Qliance model, and have shown us how much people can improve their health and take control of their lives with the right kind of healthcare and support. We still believe that this is the right way to do healthcare and will continue to fight for improvements in our system so that all of us and the generations to come can live in a country with high quality care that gets and keeps people healthy and treats them with dignity and respect.
Please let us know what we can do to help you with this transition. And thanks again for allowing us to be your partner in health. We all wish you the best for your future health and happiness.
Yours very truly,
Erika Bliss, MD
CEO, Qliance Management Inc.