Some of our most
Frequently Asked Questions.
Patient FAQ’s
Below are answers to some of our most frequently asked questions. Click on the topic sections below to read the most frequently asked questions for that topic.
Section 1 - Qliance Membership
Section 2 - Your Clinician, Appointments & Contacting Qliance
Section 3 - Emergency, Hospital & Specialty Care
Section 4 - Qliance & Health Insurance
back to topSection 1 - Qliance Membership
Can I add family members to my billing account?
Yes. Spouses, domestic partners, children, parents of enrolled children and other family members can be added to or removed from your billing account at any time. Each patient will have his or her individual medical record and may request to have their care provided by a different health care provider if they wish.Can I register my child but not be a patient myself?
Yes. As a parent, you may register your child without being a patient yourself. Please note that the monthly care fees for children are slightly higher if children are registered alone. Please see our How It Works page for more details.Can I get a discount on my monthly fee if I don’t use all the Qliance services or seek
care infrequently?
No. Like a health club membership, Qliance care and services are at your disposal whenever you need, even at times that you cannot predict.If I become seriously ill, will my monthly care fee increase?
No. Your monthly care fee will not change based on changes in your health condition or the number of times you see your clinician. Your monthly care fee schedule will change however when you move from one age bracket to the next or as part of a general fee schedule change. In either case, you will be given at least sixty (60) days notice of such changes and your monthly fee schedule will not change more than once a year.Can I terminate my membership at any time?
Yes. You are free to terminate your patient agreement at any time and for any reason. You must submit your cancellation request in writing to fully cancel your membership and to stop your billing cycle. The Qliance Service Cancellation Form can be found on our Patient Resources page or, to request a form be sent to you, you may call Member Services at (206) 381-3030. Upon receipt, we will close your billing account, prorate the balance of your monthly care fee and credit your account within ten (10) business days. If you are transferring your care to another physician, your medical records will be forwarded upon request. Of course, if you are ever dissatisfied with your care, please let us know so that we can address your concerns; quality of care and patient satisfaction are our highest priorities.If I cancel my membership, can I re-register at a later time?
Yes. Should you cancel your membership but decide to rejoin at a later date, you will pay a $99 re-enrollment fee. Because we limit the number of patients at our practices, we cannot guarantee that there will be room if you wish to re-join at a later date.What happens if I miss a monthly payment?
We ask that you make every effort to pay your monthly care fees on time. If you are paying by automatic funds transfer, a $25 fee will be incurred for non-sufficient funds.
back to top
Section 2 – Your Clinician, Appointments & Contacting Qliance
Can I choose my own Qliance clinician?
Absolutely. Qliance is your medical home and we want you to feel your most comfortable with your clinician. We encourage you to visit the Our Clinicians page of our website to learn more about our providers. We are also happy to schedule a 15-20 minute meet-and-greet with the clinician of your choice.What if the clinician I want to see is not accepting new patients?
To provide the highest quality and unhurried care, we limit the number of patients assigned to each provider. If your preferred clinician’s practice is closed, you may choose another provider and can ask to be placed on a waiting list should space become available.How often can I see my Qliance clinician?
As often as you’d like. We feel strongly that early attention to your medical needs will make you healthier and reduce your long-term need for medical care.May I change clinicians?
Yes. You may switch Qliance clinicians at any time providing your new clinician’s practice is open. Should you change your Qliance service level, your monthly care fee will also adjust to reflect the corresponding price level. To select a new clinician, please complete our Patient Update Form and submit it to Qliance Member Services.How do I contact my Qliance clinician?
You may phone, email or schedule a visit with your Qliance clinician. If he/she is unavailable or if you have an urgent need, you may ask to speak with another available provider. For urgent matters please call your home clinic to receive care as quickly as possible.Do I need to have an appointment to be seen?
Yes. We ask that you schedule an appointment before you come in, as this will allow us to provide better care and service for all our patients. If you have an urgent need, we will make every effort to accommodate you as quickly as possible.How do I make an appointment?
The receptionists at your home Qliance clinic are happy to make your appointment. For urgent care we will schedule you as quickly as possible. Please visit the Our Locations page for your home clinic phone number.If I make an appointment will I see my own Qliance clinician?
Your personal clinician will be the first choice when scheduling your visit. However, since we are open seven days a week (excluding certain holidays), your provider may not always be available. If you need to be seen immediately and your regular clinician is unavailable, we will schedule you with one of our other providers who will follow-up with your clinician about your care.How do I request a prescription refill?
You may either call your local Qliance or send an email to making sure to include the following information:- Name of Qliance clinician
- Name of medication
- Dosage (e.g. oz, mg)
- Frequency (e.g. daily)
- Desired quantity (e.g. 30 or 90 day supply)
- Preferred pharmacy name & phone number
We are pleased to partner with Healthwarehouse.com to offer an on-site dispensary of roughly 150 generic medications. If you need a medication that we carry on-site, we are happy to provide one (1) first-fill free of charge.* We also carry a number of medications for acute illnesses that can be dispensed to you at no charge at the time of your visit.
View a list of medications we carry.
About Healthwarehouse.com
Healthwarehouse.com is a retail mail-order pharmacy that offers cost savings, convenience of ordering, free at-home delivery and award-winning customer service. Healthwarehouse.com is able to offer best-available pricing by selling directly from manufacturer to consumer whenever possible. They offer 300 medications for $3.50 for a 1 month supply and 1000 medications under $25. Qliance patients receive a 5% discount on all orders. You are not obligated to use Healthwarehouse.com for future prescriptions and may continue to use any pharmacy of your choice for refilling prescriptions.
May I access my medical record?
Yes. As per our Patient Privacy Policy, you may access your medical record and receive a copy of your record for review at anytime. back to topSection 3 - Specialty, Hospital & Emergency Care
What if I have to see a specialist?
When your medical needs extend beyond the scope of primary care, we will refer you to an appropriate specialist. We will provide that specialist with relevant portions of your medical record needed to optimize your care. When his or her evaluation is complete, your Qliance clinician will coordinate your follow-up care. Please note that your Qliance monthly care fee does not cover outside specialty care. If you have insurance, we encourage you to check with your insurance carrier to ensure your specialist will be covered by your policy.Can I still see my gynecologist?
Yes. Being a Qliance patient does not preclude you from seeing any other clinician of your choice whenever you wish. As with all outside services, you are responsible for the costs of such care. You may find, however, that many of your gynecological needs can be met by your Qliance health care clinician including periodic well-woman exams and care of common gynecological and women’s health conditions.What if I need to be admitted to the hospital?
If you require hospitalization, your Qliance clinician will refer you to a hospital and coordinate your admission, discharge and follow-up care. When you become a Qliance member, you may designate a preferred hospital or we can help you choose a hospital.What if I have an emergency?
If you have a life-threatening medical emergency, please call 911 immediately. For urgent, non-life threatening medical problems you may call your Qliance clinic 24 hours a day, 7 days a week to speak with the clinician on call. If you need to be seen during office hours, we will see you as quickly as possible. If your clinician determines that you need emergency care, you will be referred to the nearest emergency room. Before you arrive, we will notify the emergency room of your arrival and provide them with pertinent medical information. Your Qliance clinician will also consult with the emergency room physician after your evaluation to discuss and coordinate your after-care.Please Note: Your Qliance monthly care fee does not cover ambulance, emergency room or hospital services. If you have insurance, we encourage you to check with your carrier to determine your emergency room coverage. If you are uninsured, we encourage you to explore payment options with the hospital’s financial services coordinator as many hospitals offer charity care and payment plans.
back to topSection 4 - Qliance & Health Insurance
If Qliance does not bill insurance, why do you ask for my policy information?
Qliance asks for your insurance policy information so that, at your request, we may forward your information to outside service providers on your behalf. For example, Qliance can provide your insurance information to the outside laboratory processing your tests which will bill your insurance directly.Are my visits to non-Qliance health care providers covered by my monthly care fee?
No. Because we are not an insurance company, your monthly care fees do not include or cover any goods or services you receive outside of our clinics.Will my insurance reimburse my Qliance monthly care fee?
No. Qliance monthly care fees are not reimbursable by any health insurance company, nor are they reimbursable by Medicare or Medicaid. If you have a Health Savings Account (HSA), Health Reimbursement Account (HRA) or Medicare Medical Savings Account (MSA), however, your monthly care fees may be eligible for reimbursement. Please check with your plan administrator.
