"Qliance is like a health club
membership, but for your doctor"

Qliance Patient Services

How to make the most of your Qliance membership

Your Qliance clinician can perform many procedures in-clinic including annual exams, EKGs, pregnancy tests, pro-time tests, spirometry, blood draws and flu shots. The following is a comprehensive list of services offered at Qliance.

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Appointments

Office Visits
Qliance clinicians can generally see patients the same or next day. If your chosen clinician is out of the office, you will have the option to see another provider. Same or next day appointments are welcome, however for annual exams we ask that you schedule your appointment one week or more in advance.

Phone Appointments
Your Qliance clinician is also able to consult with you via telephone. Phone visits are most useful and appropriate for following up on an existing medical problem, addressing medication questions (not refills), lab tests, diagnostic studies or following up after a subspecialist visit. If your question requires in-person attention, your clinician may ask you to come into the clinic.

Email Contact
Qliance patients may contact their clinician by email for non-urgent issues. If your clinician is out of the office, you will receive an out-of-office message with instructions for addressing your question.

Wellness Care

In addition to primary care, your Qliance clinician also offers lifestyle and wellness care. Your visits may include extended consultations and personalized coaching to create positive lifestyle changes such as weight loss, smoking cessation and stress management.

Chronic Disease Management

Hypertension, diabetes, hyperlipidemia, heart disease, asthma, arthritis, osteoporosis and many other chronic conditions can be managed effectively at Qliance. Your Qliance clinician may provide education and training to manage your condition, but should you require a specialist's care, we will refer you to a qualified physician who can manage your care. Your Qliance clinician will continue to monitor and coordinate your specialty care while helping you make health care decisions.

Specialist Care Coordination

Should you need to see an outside specialist, your Qliance clinician will coordinate your referral, correspond with your specialist about your care and will work with you to manage your after-care. If you have insurance, we will strive to provide referrals to providers covered by your policy. If you are paying out-of-pocket for your medical care, we will try to provide referrals to health care providers who have a policy of providing discounts to cash paying patients.

Urgent Care

Qliance provides same or next-day care for urgent medical problems including sprains, strains, fractures, cuts requiring stitches, acute illnesses and more.

Hospital Care Coordination

After Hours Coverage

After hours calls are answered by a receptionist for all Qliance clinics Monday through Friday from 7am - 7pm, Saturday 9am - 2pm and Sunday 12pm - 4pm. Urgent medical issues will be addressed within 1 hour of your call and non-urgent issues will be responded to by the next business day.

X-Ray Imaging

Qliance performs basic x-rays in our clinics and, to guarantee the highest level of quality and safety, sends them to an outside radiologist for professional interpretation. The radiologist fee is $17 per body part, payable at the time of service. For patients with Medicare or Medicaid, the radiologist will bill your insurance directly at the insurance-based, contracted rate.

Laboratory Tests

Qliance performs blood draws and sample collection in our clinics which are sent out and processed at our partner laboratory. Blood draws and sample collection is free of charge, however processing the tests are offered at our cost or may be billed by our lab partner to your insurance.

View our price list of selected lab tests.

Office Procedures

Qliance offers selected diagnostic and urgent care procedures in our office including but not limited to: blood draws, EKGs, casts, stitches, joint injections, skin biopsies, skin tag and wart removal, wound care, IUD insertion and spirometry and more. There is no additional fee for performing these procedures, however if a procedure requires laboratory testing, durable medical equipment or materials (e.g. crutches or a sling) it is charged at cost. As with all out-of-pocket expenses, their relevance to your care and their cost will be discussed with you beforehand.

View our price list of selected durable medical equipment.

Prescription Drugs and Medications

Qliance clinicians are able to write prescriptions for your medications and you may have them filled at any pharmacy of your choice. Though your monthly care fee does not cover the cost of these or any other prescriptions, prescriptions filled outside Qliance may be billed directly to your insurance by your pharmacy. To ensure the highest quality care, please note our Controlled Substances Prescription Philosophy & Refill Policy.

Vaccines

Qliance clinicians are able to administer selected vaccines in our clinics including seasonal and H1N1 flu. While some vaccines are provided at no additional charge, some are are charged at our cost. In Washington State, all state-approved childhood (ages 0-19) immunizations, except HPV, are currently provided at no extra cost.

View our price list of selected vaccines.

Qliance provides a primary care level of treatment and counseling for the following:

• Infertility
• Marital and family counseling
• Mental health care
• Sexual dysfunction
• Weight loss treatment

Services not provided by Qliance:

The following types of services are not provided by Qliance at all:

• Acupuncture
• Chiropractic care
• Cosmetic surgery
• Dental care
• Drug and alcohol dependency
• Emergency room care
• Hearing care
• Home healthcare
• Hospice care
• Hospital care
• Massage therapy
• Maternity/prenatal care
• Maternity/labor and delivery
• Naturopathy

• Rehabilitation
• Sterilization
• Vision care
• Outpatient diagnostic procedures (such as):
  • Colonoscopy
  • CT Scan
  • PET Scan
  • Endoscopy
  • Mammograms
  • MRI
  • Ultrasound
  • Outpatient surgery (beyond those performed at Qliance)
  • Outpatient radiology (beyond basic x-rays performed at Qliance)

Questions

If you have questions about Qliance services, monthly care fees or how to register, please call Qliance Member Services at (206) 381-3030 or email Qliance.